SLA Settings
Configure Service Level Agreements for critical modules
SLA Enforcement: Service Level Agreements are enforced for Leads, Demos, and Service Tickets.
Settings are saved immediately and persist across page refreshes.
Leads SLA
Response and resolution times for sales leads
Response Time
First Response
Time to first contact with lead
Resolution Time
Lead Closure
Time to qualify or close lead
Escalation
Escalation Time
Auto-escalate to manager
Demos SLA
Follow-up and completion times for demos
Response Time
Post-Demo Follow-up
Time to follow up after demo
Resolution Time
Demo Closure
Time to mark as won/lost
Escalation
Escalation Time
Auto-escalate overdue demos
Service Tickets SLA
Response and resolution for support tickets
Response Time
First Response
Time to acknowledge ticket
Resolution Time
Ticket Resolution
Time to resolve and close
Escalation
Escalation Time
Auto-escalate to senior tech
Notification Settings
Email addresses to notify for SLA breaches
Email Notifications
Notification Emails
Comma-separated email addresses for SLA breach alerts (applies to all modules)